Have Questions? Please review the following set of common questions our clients ask. If you don't see your question, please contact us!
Yes. Not only is the software extremely easy to use, it also comes with unlimited FREE technical support by phone, fax and email, a clearly written manual and on-line help. To ensure your satisfaction, all TAL software products are covered by a 90-day unconditional money-back guarantee.
Occasionally we will update a product to fix a problem or we will add a new feature. For all minor releases - you can simply download the latest version of your software, uninstall the existing copy and then install the new version. You should not need to reenter the unlock key and there is no cost for the update.
TALtech may charge an upgrade fee for major upgrades. Once you've paid the upgrade fee you are entitled to free minor upgrades for that release stream. For example, if you pay the upgrade fee for B-Coder 4.0 (from B-Coder 3.x), you will be entitled to all minor upgrades in the 4.x release stream.
* Higher quantity licenses are also available.
"Once again I am very impressed with the prompt and helpful response. Much appreciated. It is great to see a company making a real effort to give good support."Chris Morriss Symbol Technologies